Wesley Street Clinic

Being Referred:

 This is a consulting office.  This means that patients cannot be seen without a referral from your primary care provider (family doctor, midwife, or nurse practitioner).  Referrals can be made by your primary care provider if they fax, mail, or call us directly [see forms page for office referrals].  

Once a referral has been made, you should expect to hear from our office within 5 days.  We make every effort to book appointments as urgently as the referral suggests.  Different problems are given different urgency, and the length of some appointments vary. Our clinic for school-age behavior and academic problems has a long wait time, and parents are referred to our document "how to help your school age child" for assistance in the meantime.
 
If you have not heard from our office in a timely period call our office to make certain the referral has been received.
 
If you were asked to complete forms in advance:
These forms are all available on this web site.  You can download them here and return them to the office once completed.  You can also come to the office to get them, or ask your practitioner to print them for you. Requested forms need to be returned here within 3 months.

Follow up visits:

A follow up appointment is only arranged under special circumstances when we need to review test results, response to medications, or to complete an evaluation. Most consultations will have only one visit. If a review is required, it will usually be planned at the time of your initial Consultation visit.

If you have a follow up requested by our Pediatrician, it is time-limited (usually 10-20 minutes). Therefor, children who require a more complete re-evaluation of their problems, or an opportunity to consult with us for a new problem, need to see their primary care provider once more, to request a proper consulting appointment as below.

Re-referrals:

If your child has not been seen for six months or more, or develops a new problem in the meantime, you need to ask your primary care physicians office for a new referral. This may seem frustrating to many, but it serves a number of purposes: 

 1) It ensures that you will have a complete  consulting appointment, rather than a review appointment. Children with chronic health conditions need these longer appointments to be properly assessed.

 2)  It ensures that your families primary care practitioner is still involved, and aware of your child's ongoing health issues.  This is essential to your child's care, as  our office will not always be available for you, and if your child needs to be seen urgently in the future you would likely need to see your family practitioner first.

 3) The appointments in our office are essentially determined by the needs of the community primary care practitioners.  In other words, they are the ones who decide which children we see, how urgently, and how often.  Therefor, they need to be the ones deciding if and when a re-referral is necessary.
 

For all appointments remember:

-  Try to arrive at least 10 minutes before your appointment time to ensure that we have all necessary information. If you are not at the office by the time of your apointment, it may be cancelled.

-  Bring any prescription medications with you, so these can be reviewed.

-  Bring someone else to watch your young children if you want to spend some time alone with the physician.

-  We strictly allow only two adults/caregivers to attend each childs appointment.

 

Cancelling/Rescheduling:

Please contact our office at least 2 days before your appointment if you need to reschedule. 

Cancellations done on the day of your appointment or the day prior are considered "No Show".  These are a significant problem for the office, as these appointment times cannot always be filled on such short notice.  

Unfortunately, any family that has had two "No Show" events is automatically discharged from our office (and not booked again).